We are backed by Wadhawan Global Capital under the leadership of Mr. Kapil Wadhawan. Wadhawan Global Capital (WGC) is a leading financial services group in India. WGC manages US$ 18.6 billion (£ 14.5 billion) of assets through its lending, investment and insurance platforms. WGC is the parent company to some of the most prominent brands in India such as Dewan Housing Finance Corporation Limited (DHFL) which is a market leader with three decades of experience in financing affordable housing, Aadhar Housing Finance, Avanse Financial Services, DHFL Pramerica Life Insurance, DHFL Pramerica Asset Managers and DHFL General Insurance. The company has a London-based wholly owned subsidiary Wadhawan Global Capital (UK) Ltd.

 

Motor Insurance Claim process:

Cashless Claim

In the event of an accident claim, you can avail cashless facility by choosing our cashless garage network. Stepwise procedure is given below for your better understanding;

Step 1: Claim Registration

Notify or submit a claim by following way;

  • Making a call on Toll Free # 18001230004 OR
  • By sending an E Mail to mycare@dhflinsurance.com OR
  • Through Customer Portal on website www.dhflinsurance.com OR
  • Using Mobile App OR
  • Directly walk into branch

Step 2: Take your vehicle for repair

Take your vehicle to any of our network garage along with the documents as mentioned below. Survey will be conducted by the surveyor at the garage.

  1. Claim Form completely filled and duly signed by Insured (CO’s seal need to be affixed in case the insured is a Firm/Company)
  2. Copy of Registration Certificate (original for verification & return)
  3. Copy of Motor Driving License of the person driving the vehicle at the time of accident (original for verification & return)
  4. Police Report / Panchnama (In case of Partial Theft / Third Party property damage / Death / Body Injury / Damage due to Riot, Strike and malicious act)
  5. KYC documents (Address Proof as per policy & ID proof) if claim amount exceeds Rs. 1 lakh.

Step 3: Claim Settlement

  1. After receipt of necessary relevant claim document, surveyor will assess the loss and issue work order.
  2. The surveyor may conduct re-inspection once repairs are completed.
  3. DHFL GI will issue a Claim Amount Confirmation (CAC) on receipt of original/proforma repairing bill.
  4. You can take the delivery of your car by paying your share in claim and/or amount towards any non-accidental work. While taking delivery of your vehicle, submit Satisfaction letter signed by you (CO’s seal need to be affixed in case the insured is a Firm/Company) to garage. We will release claim payment in favour of garage within 7 working days after receipt of Surveyor report /all claim documents.

Third-Party Claim

Step 1: Claim Registration

Notify or submit a claim by following way;

  • Making a call on Toll Free # 1800 123 0004 OR
  • By sending an E Mail to mycare@dhflinsurance.com OR
  • Through Customer Portal at our website dhflinsurance.com

Step 2: Documentation

Step 3: Claim Settlement

  1. All Third-Party claim will be settled through the MACT (Motor Accident Claim Tribunal) Courts. The Tribunal will decide the compensation amount after legal proceedings. The Workmen Compensation Commissioner look after employee’s compensation claim.
  2. The claim amount as decided by MACT court / Workmen Compensation commissioner, will be deposited with the Court or will be paid to the Complainant.